FAQs:

Which types of data are involved in the Follow Up Boss to Sisu synch?

  1. Agent Activity
  2. Transactional Data

How does the SynchBot count Follow Up Boss Dials, Connects, Conversations, and Text Conversations in Sisu?

  • Dials include any inbound or outbound dial logged in Follow Up Boss. Calling the same Follow Up Boss lead multiple times per day will not increment the Sisu counter more than once per day.
  • Connects are counted when an inbound or outbound call lasts more than one minute and less than five minutes in duration. Connects with the same Follow Up Boss lead multiple times per day will not increment the Sisu counter more than once per day.
  • Conversations are counted when an inbound or outbound Follow Up Boss call lasts more than five minutes in duration. Conversations with the same Follow Up Boss lead multiple times per day will not increment the Sisu counter more than once per day.
  • Text Conversations are counted when a Follow Up Boss User (Agent, ISA, etc.) and Contact/Lead (Consumer) exchange two texts (each) during a given business day.

How are Texts and Emails counted in Sisu?

  • If the Email Created option is enabled in your Real Synch SynchBot's Source Options, when an email is sent from within Follow Up Boss, then the Email Sent Activity counter in Sisu is incremented on the user's behalf.
  • If the Text Created option is enabled in your Real Synch SynchBot's Source Options, when a text is sent from within Follow Up Boss, then the Text Sent Activity counter in Sisu is incremented on the user's behalf.

How are Dials and Conversations counted in Sisu?

  • The SynchBot counts a Conversation in Sisu when an outbound Follow Up Boss call is more than five minutes in duration.

  • The SynchBot only counts one Conversation per unique Lead per day. In other words, calling the same Lead multiple times in Follow Up Boss in the same day will not increment your Sisu Conversation count by more than one.

  • Always make sure you are looking at the exact same dates in Sisu and Follow Up Boss, as this is often overlooked.


Troubleshooting:


Follow Up Boss to Sisu SynchBot Demonstration:


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