---
title: "Realsynch Business Intelligence Agent Performance: Activity"
description: Track agent production with RealSynch Business Intelligence. Monitor deals, GCI, sales volume, and profitability to identify top and low performers fast.
---

[Agent Performance ](https://support.realsynch.com/agent-performance)

# [Realsynch Business Intelligence Agent Performance: Activity](https://support.realsynch.com/agent-performance/realsynch-business-intelligence-agent-performance-activity)

 Written by [Jenny](https://support.realsynch.com/agent-performance/author/jenny) | May 4, 2026 11:52:03 PM

 

**

*The Activity Page reveals the effort behind the results. It measures how much engagement and communication each agent is putting into their pipeline*

* *

- From BI tool dashboard, click Agent Performance

- From there, Click on Activity

- Key Metrics Tracked: 
    - Inbound & Outbound Calls
    - Calls
    - Contacts 
    - Conversations
    - Appts Set
    - Appts Met

- Click on Columns to filter which columns you want to hide or show on Production

* *

- Use Search button to narrow down data with chosen filter or value:

 

- Check on Deals to filter All, Buyer or Seller Deals

- Filter timeframe dropdown based and select any custom date range

- Use Team Member dropdown to filter down agents data you want to look at under Activity

- Click export button to download current page or all pages of your report in CSV format

* *

*Users can now differentiate Inbound vs. Outbound activity, giving a sharper view of team performance and ensuring coaching is focused where it counts most*

[View full post](https://support.realsynch.com/agent-performance/realsynch-business-intelligence-agent-performance-activity)

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