Brivity Users are able to Log a Call on a Contact in one of two ways.
You can Log a Call using the "Brivity Dialer", which calls the User and then rings the Contact number and saves the duration at the end of the call.
Log an "Off-App" call (via mobile or other device - effectively zero duration).
In either case, a Call Outcome must be selected in Brivity.
Either call type causes the integration to increment the Number of Dials counter in Sisu.
The integration also allows you to customize your Integration's Source Options to select how to increment your Sisu Connects and Conversations activity counters based on your call durations in Brivity.
The third option controls how Zero Duration ("Off App") call logs where the outcome is Talked are counted in Sisu. Options are Conversation, Connect, or No Credit: