The CBX extension enables Gmail users to interact with Contacts in their CRM from the comfort of the Gmail user interface.

Real Synch is a data and application integration platform dedicated to delivering solutions for automation and data integration problems. Real Synch's customers are residential real estate industry professionals who pay a subscription fee to use our platform services. Users of the extension are members of a Real Synch Subscribers Organization.

While logged into the Real Synch platform, the Subscriber Administrator performs a one-time setup process to authenticate and connect their organization's CRM to the Real Synch platform. They will then invite their CRM users to install and activate the CBX extension for Gmail from the Google Chrome Web Store. Once the user activates the extension, they are able to perform the following commands when focused on a Gmail message:

  • Add a Contact on a Gmail message to their CRM as a new Contact:

  • Retrieve and view key Contact information (Name, Email, Phone #, Status, Assigned To, and Tags) retrieved from their CRM:

  • Update key information (status, add notes, add/remove tags) in their CRM for an existing Contact:

  • Log a Gmail message as a Note, and retrieve and view tasks in their CRM under the related Contact:

  • Create and complete tasks in their CRM under the related Contact:

The commands are facilitated by the extension interfacing with Real Synch's integration platform APIs. The Real Synch platform uses inputs provided by the Real Synch subscription administrator to authenticate and control the interface to the subscriber's CRM API, and fulfill the user's command (view, add, and update data related to the Contact).

Requirements for Extension Users:

  • Google Gmail Account.

  • Chrome version 81.0.4044.122 or later.

  • Real Synch paid subscription for CBX.

  • One active CBX on the Real Synch platform.

  • Invitation email to install the extension (generated and granted by the Real Synch subscription administrator).

  • Active login to their organization's CRM.

Unique Features and Limitations:

  • A lead's name and email address are required to add a new contact.

  • Contacts are automatically assigned to the agent creating them.

  • Status and Source are required when adding a contact.


  • Ability to show two assigned agents (Buyer/Seller).

  • This synch requires the BoomTown subscription plan of Grow or Advanced.

Follow Up Boss:

  • You must retrieve your Admin/Owner API Key.

  • This synch cannot give a list of tags.

  • You have to assign your Source and Status after you add a contact. In other words, you cannot add a Source and Status while you are adding a lead.


  • You must retrieve your Admin/Office API Key.

  • Once a task is created, it cannot be edited or closed.


  • All of the extension's interactions with the Real Synch API are performed using secure protocol (https).

  • The data is processed in memory in a secure cloud environment on the Real Synch platform.

  • The user and contact private data and email message content is not saved or recorded on the Real Synch platform.

  • The Real Synch platform uses pre-existing connectors, developed to authenticate and interface with the Subscriber's CRM, using secure protocol (https).

  • Real Synch Subscriber Terms of Service URL: https://app.realsynch.com/terms

  • Real Synch privacy policy URL: https://app.realsynch.com/privacy

  • The Real Synch subscription administrator for your organization will have sent you an email invite with a link to install the extension.

  • Click here for instructions on how to Install the Gmail Extension.

Enable and Disable the Extension:

By default, the extension is enabled and displays when you select an email message in Gmail. The extension is hidden when viewing your inbox of Gmail folders.

  • Open a Gmail message and click the Real Synch logo in the task bar:

  • To Disable the extension, click the Real Synch logo again:

Gmail Extension Features

Using the Gmail Extension

Install Gmail Extension

CBX Onboarding

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