Issue 1: “I didn’t get a scorecard”

Cause:

• Recording never uploaded

Fix:

• Check if upload completed
• Re-upload if possible

Issue 2: “My recording is missing”

Cause:

• App closed before upload
• Recording deleted

Fix:

• Check recording history
• Retry upload

Issue 3: “Upload failed”

Cause:

• Weak internet
• Outdated app

Fix:

• Switch to strong WiFi
• Update app
• Retry upload

Issue 4: “Recording cut off”

Cause:

• App interruption
• Phone resource limits

Fix:

• Close background apps
• Keep app open during recording

Issue 5: “Nothing is happening after upload”

Cause:

• Processing delay

Fix:

• Wait for backend processing
• Check email for scorecards

AGENT FAQ (Simple Answers)

1. Do recordings save automatically?

👉 No, you must upload them.

1. Where do I see my recordings?

👉 Inside the app (after upload) Recordings button

1. When do I get scorecards?

👉 After upload + processing (not instant) give a couple of minutes

1. Can I delete recordings?

👉 Yes, but you’ll be asked to confirm

1. Why is nothing showing?

👉 Most likely:

• Not uploaded
• Not synced yet
• Not logged in correctly

GOLDEN RULES

1. Upload is everything

If it’s not uploaded, it doesn’t exist.

2. Stable connection = successful recording

Most issues come from poor internet

3. Don’t rush the process

Wait for upload confirmation

4. Keep app updated

Old versions = hidden bugs

5. Simplicity wins

Record → Upload → Done