Brivity Call Logging
Brivity Call Logging:
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Brivity Users are able to Log a Call on a Contact in one of two ways.
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You can Log a Call using the "Brivity Dialer", which calls the User and then rings the Contact number and saves the duration at the end of the call.
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Log an "Off-App" call (via mobile or other device - effectively zero duration).
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In either case, a Call Outcome must be selected in Brivity.
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Either call type causes the integration to increment the Number of Dials counter in Sisu.
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The integration also allows you to customize your Integration's Source Options to select how to increment your Sisu Connects and Conversations activity counters based on your call durations in Brivity.
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The third option controls how Zero Duration ("Off App") call logs where the outcome is Talked are counted in Sisu. Options are Conversation, Connect, or No Credit:
![](https://support.realsynch.com/hs-fs/hubfs/image-png-May-21-2024-10-14-03-3159-PM.png?width=702&height=550&name=image-png-May-21-2024-10-14-03-3159-PM.png)
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![](https://downloads.intercomcdn.com/i/o/488907824/c0ce98bb74bd6814b7901dcc/Real+Synch+-+Logo-01.png)