RealSynch BI Conversation Intelligence

 

 

Access Conversation Intelligence to view AI insights and performance trends. Note that this feature is restricted to Owners, Admins, and Team Leaders.


 

  • From the RealSynch menu, click the “Conversation Intelligence” tab

 

  • View your Agent’s Performance Trend and their number of recorded appointments on Agent Momentum card based on a specific timerange

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  • Use the Team Member dropdown to view a specific agent Appointment AI Insight

 

  • Click on the appointment title and check your agent’s recent appointment AI Insight:

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