Agent Activity Metrics:

When Firepoint Users log any of the following activities, the integration increments the related counter in Sisu:

• Dials: call a lead performed within Firepoint.
  
  

• Conversations: call outcome in Firepoint marked as Conversation.
  
  

• Text Sent: text sent via Firepoint (counts one per unique lead per agent per day).
  
  

• Text Conversation: when two texts are sent via Firepoint by an Agent and two text responses are received in Firepoint for a given contact (per day).

Setup: Firepoint to Sisu Integration

Firepoint to Sisu Integration Features