Firepoint to Sisu Agent Activity Metrics




Agent Activity Metrics:


When Firepoint Users log any of the following activities, the integration increments the related counter in Sisu:


  • Dials: call a lead performed within Firepoint.

  • Conversations: call outcome in Firepoint marked as Conversation.

  • Text Sent: text sent via Firepoint (counts one per unique lead per agent per day).

  • Text Conversation: when two texts are sent via Firepoint by an Agent and two text responses are received in Firepoint for a given contact (per day).



Setup: Firepoint to Sisu Integration


Firepoint to Sisu Integration Features