Realsynch BI Dashboard Overview Page

Business Intelligence Communication Summary

Written by Jenny | May 4, 2026 11:47:26 PM

 


This section will help you track call activity across your team. Every inbound or outbound call is categorized so you can measure engagement, talk time, and consistency

 

  • Set Call Goals by clicking the button at the top right of the Communication Summary section

 

  • Set monthly goals then hit Save

Once set, each goal appears beside its metric, allowing you to track progress in real time.

  • Team Member Filter
    • show Active, Inactive, or a specific agent by name to isolate performance data


  • Metrics:

Type

Description

Calls

Total number of inbound and outbound calls, includes every dial attempt

Contacts

Calls lasting 1 minute or longer (duration is customizable).

Conversations

Extended calls exceeding your configured duration threshold.

Manual Call Logging

Agents can manually log calls (enabled in Settings > Organization).
  • Click into number of calls to see drilldown for more granular view

 
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