When Firepoint Users log any of the following activities, the integration increments the related counter in Sisu:
Dials: call a lead performed within Firepoint.
Conversations: call outcome in Firepoint marked as Conversation.
Text Sent: text sent via Firepoint (counts one per unique lead per agent per day).
Text Conversation: when two texts are sent via Firepoint by an Agent and two text responses are received in Firepoint for a given contact (per day).