Sierra Interactive Agent Activities

 

 

Agent Activities:


*Please ensure these activities are completed in the tabs located at the top of the lead in Sierra*

  • Log a Call: this will increment the Number of Dials counter in Sisu by one:

 

Note: Selecting any of the given Call Outcomes will increment your Number of Dials activity counter in Sisu. To increment your Conversations activity counter, you must add the Conversation tag to the Lead in Sierra.

 

  • Email Sent: this will increment the Emails Sent counter in Sisu by one:

  • Text Messages: Incoming text messages from the lead will increment the Text Messages counter in Sisu by one.

 

Note: Text messages will increment the Text Conversation custom activity counter in Sisu when two text messages have been sent by the Agent and two text messages have been received from the Lead.

 


 

 

Setup: Sierra Interactive to Sisu Integration

 

Sierra Interactive to Sisu Integration Features